Sam Walton Quotes
The goal of a company should be to have customer service that is not just the best, but legendary.
High expectations are the key to everything.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The secret of successful retailing is to give your customers what they want. And really, if you think about it from your point of view as a customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.
The goal as a company is to have customer service that is not just the best but legendary.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
We’re all working to build a better Wal-Mart, and you can’t do that if you’re looking backward.
No matter what your product is, you are ultimately in the education business.
Our brightest blazes of gladness are commonly kindled by unexpected sparks.
I’ve always been driven to buck the system, to innovate, to take things beyond where they’ve been.
Capital isn’t scarce; vision is.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.
The key to success is to get out into the store and listen to what the associates have to say.
We let folks know we’re interested in them and that they’re vital to us. Cause they are.
Give ordinary folk the chance to buy the same things as rich people.
Celebrate your successes. Find some humor in your failures.
I learned this early on in the variety business: you’ve got to give folks responsibility, you’ve got to trust them, and then you’ve got to check on them.
The way management treats associates is exactly how the associates will treat the customers.
It’s not what you gather, but what you scatter that tells what kind of life you have lived.
If you want a successful business, your people must feel that you are working for them – not that they are working for you.
The more you give each knowledgeable, responsible associate the opportunity to make decisions, the better he or she will be.
There’s absolutely no limit to what plain, ordinary, working people can accomplish if they’re given the opportunity and encouragement to do their best.
You can make a positive out of most any negative if you work at it hard enough.
No matter how you define success, you will need to be ambitious, focused, and competitive.
Don’t be afraid to swim upstream.
Do what you love, work hard, and success will follow.
If you want a successful business, your people must feel that you are working for them— not that they are working for you.
We’re all working together; that’s the secret.
You can’t just keep doing what works one time, because everything around you is always changing. To succeed, stay out in front of change.
The key to success in this business is buying right.
I had to pick myself up and get on with it, do it all over again, only even better this time.
Celebrate your successes. Find some humor in your failures. Don’t take yourself so seriously. Loosen up, and everybody around you will loosen up.
Success is where preparation and opportunity meet.
You can achieve almost anything you put your mind to if you work hard, stay positive, and never give up.
The key to success is to get out into the store and listen to what the associates have to say. It’s terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
At Walmart, it’s about being the lowest cost operator.
If you love your work, you’ll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you.
You don’t have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream.
If you love your work, you’ll be out there every day trying to do it the best you possibly can, and pretty soon everybody around you will catch the passion from you.
Capital isn’t scarce; vision is.
Most people work just hard enough not to get fired and get paid just enough money not to quit.
The key to success in this business is to buy things that are on sale, make sure you’re buying at a discount, and then sell them at a profit.
We can’t all be born with special advantages, but the keys to success in life are listening, learning, working, and getting out there and doing it.
When somebody challenges you, fight back. Be brutal, be tough.
Set high goals, encourage competition, and then keep score.
The key to success is to get out into the store and listen to what the associates have to say. It’s terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.
I had to pick myself up and get on with it, do it all over again, only even better this time.
If you don’t listen to your customers, someone else will.
Believe in your own capabilities, and others will too.