It is not enough to do your best; you must know what to do, and then do your best.
Learning is not compulsory… neither is survival.
A bad system will beat a good person every time.
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Quality is everyone’s responsibility.
Without data, you’re just another person with an opinion.
Change is not necessary. Survival is not mandatory.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Defects are not free. Somebody makes them, and gets paid for making them.
The most important part of the plan is the planning.
The customer is the most important part of the production line.
Every system is perfectly designed to get the results it gets.
Leadership comes in two forms: compliance and commitment.
You don’t have to change. Survival is not mandatory.
It is not enough to do your best; you must know what to do, and then do your best.
The aim of management should be to improve the service continuously and to forever reduce costs.
Loss orders the worker to be bold, and show their skills in action.
Innovation comes from the producer – not from the customer.
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone.
If you can’t measure it, you can’t manage it.
You can expect what you inspect.
The performance of the employee and their work is maintained by the management.
In God we trust; all others must bring data.
All anyone can do is their best.
If a machine messes up, take it apart… It is simple to go elsewhere for components than to stay and be killed.
Stop adjusting numbers, and start changing the system.
If you do not know how to ask the right question, you discover nothing.
We are being ruined by best efforts.
Learning is not compulsory… neither is survival.
The business must be run with a clear goal before it can truly succeed.
Your system is perfectly designed to give you the results you’re getting.
It is important that an aim never be defined in terms of activity or methods. It must relate directly to how life is better for everyone.
A customer is the most important part of the production line.
Your system is perfectly designed to give you the results you’re getting.
A bad system will beat a good person every time.
Defects are not free. Somebody makes them, and gets paid for making them.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Innovation comes from the producer – not from the customer.
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Learning is not compulsory… neither is survival.
It is not enough to do your best; you must know what to do, and then do your best.
Quality is everyone’s responsibility.
A man can’t tell if he is a good worker. Only the chief worker can tell.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Stop adjusting numbers, and start changing the system.
Leadership comes in two forms: compliance and commitment.
Do what you cannot do, then move forward.
Change is not necessary. Survival is not mandatory.
In God we trust; all others must bring data.
If you do not know how to ask the right question, you discover nothing.
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