Customer experience quotes

The customer’s perception is your reality. -Kate Zabriskie

Customer experience is not an expense, but an investment. -Shep Hyken

Your most unhappy customers are your greatest source of learning. -Bill Gates

Exceed your customers’ expectations. If you do, they’ll come back over and over. -Sam Walton

The goal of a company is to have customer service that is not just the best, but legendary. -Sam Walton

Customers don’t want to be told about how great you are. They want to be shown. -Chris Von Wielligh

The customer’s perception is your reality. -Kate Zabriskie

Every contact we have with a customer influences whether or not they’ll come back. -Walt Disney

Remember that a person’s name is to that person the sweetest and most important sound in any language. -Dale Carnegie

Your customers are the lifeblood of your business. Treat them well. -Anonymous

Customer service is an opportunity to exceed your customer’s expectations. -John Jantsch

Customer service is not a department, it’s everyone’s job. -Anonymous

The purpose of a business is to create a customer who creates customers. -Shiv Singh

Customers may forget what you said but they’ll never forget how you made them feel. -Anonymous

Customer service is not just a department, it’s an attitude. -Reginald Baylor

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works. -Jeff Bezos

Your customer doesn’t care how much you know until they know how much you care. -Damon Richards

Good customer service saves the day. Great customer service creates a loyal customer for life. -Tiffany Ramirez

In the world of internet customer service, it’s important to remember your competitor is only one mouse click away. -Doug Warner

Customer service is the new marketing. -Derek Sivers

Customer satisfaction is worthless. Customer loyalty is priceless. -Jeffrey Gitomer

Customer complaints are the schoolbooks from which we learn. -Lou Gerstner

The customer is always right. -Harry Gordon Selfridge

The key is to set realistic customer expectations, then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. -Richard Branson

There is a big difference between a satisfied customer and a loyal one. -Shep Hyken

Customer satisfaction is the most important aspect of any business. -Connor Ahern

The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing. -John Russell

Customer service is about creating a relationship with the customer. It’s not about just selling a product or service. -Sarah Peters

Customer expectations have shifted from just having a great product or service to having a great experience from start to finish. -Laura Gonzalez

To deliver a great customer experience, you first have to understand your customers’ needs and wants. -Jessica Anderson

Customer experience is the sum of all interactions a customer has with a company, from the moment they hear about you to the moment they become a loyal customer. -Richard Harris

Customers are the driving force behind the success of any business. -Samuel Lewis

A happy customer is a walking advertisement for your business. -Jennifer Chambers

Customers buy based on emotion, not logic, so it’s important to create a positive emotional experience for them. -Natalie Thompson

Your customers’ experiences with your brand will shape how they perceive your entire business. -David Wilson

A satisfied customer is the best business strategy of all. -Michael Leboeuf

Customer experience is not just about providing good service, but about creating memorable moments for your customers. -Rachel Roberts

The customer may not always be right, but they should always be heard. -Ryan Phillips

Customer satisfaction is the foundation of customer loyalty. -Karen Evans

Your customers are your best source of marketing. -Paul Koller

Customer loyalty is earned by delivering consistent, high-quality experiences. -Grace Turner

Customer service shouldn’t just be a department, it should be the entire company. -Tony Hsieh

Customer satisfaction is not the end goal, it’s just the beginning. -Mike Adams

Your customers are not just buying a product or service, they are buying an experience. -Sophie Foster

Every interaction with a customer is an opportunity to wow them. -Amy Moore

Customer experience is the new battlefield. -Gary Vaynerchuk

Focus on creating experiences that make your customers feel valued and appreciated. -Emily Lewis

Customer loyalty is built through trust, consistency, and excellent service. -Jessica Turner

Your customers’ perception of your brand is influenced by every touchpoint they have with your business. -Samantha Gray

Always strive to exceed your customers’ expectations and deliver a remarkable experience. -Tom Bennett